Problem Definition

When a customer is using the Service Desk Mail Handler to create issues by emails and receives hundreds of emails per day, it is very difficult to find in the process logs (in ⚙ > Applications > Service Desk Email > View logs) which emails failed to be process. The customer has to scroll down for hours until they find the emails that failed.

Suggested Solution

It would be very convenient to add a filter to the process logs to only display the emails that failed (or succeeded) to be processed to help the customer find such emails faster.

Workaround

No workaround.