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  1. Jira Service Management Data Center
  2. JSDSERVER-5679

Display the "Past Approvals" panel in the Customer Portal View of a Request

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Customer Portal
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      Issue Summary

      In versions of Jira Service Desk before 3.10, the "Past Approvals" section was shown in the customer portal, making it clear to customers who had approved the issue in the past.

      As of Service Desk 3.10, only the current approval action is shown in the portal. The Jira UI consistently shows the current action, as well as the past actions:

      From Jira's UI:

      From Service Desk Portal:

      Proposed Solution

      Provide a toggle for administrators to show the past approvals section in the customer portals. Not all admins may want this functionality, but those who relied on it previously should have the option to use it again.

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        2. From_JIRAUI.png
          From_JIRAUI.png
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            [JSDSERVER-5679] Display the "Past Approvals" panel in the Customer Portal View of a Request

            Patrick Turbett made changes -
            Remote Link Original: This issue links to "JSDS-4740 (Bulldog)" [ 440165 ] New: This issue links to "JSMDC-4740 (JIRA Server (Bulldog))" [ 440165 ]
            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 0
            SET Analytics Bot made changes -
            UIS Original: 1 New: 3
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011116 ] New: JAC Suggestion Workflow 3 [ 3651256 ]
            SET Analytics Bot made changes -
            UIS New: 3
            Markus Reil (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 444894 ]

              Unassigned Unassigned
              jrey Julien Rey
              Votes:
              6 Vote for this issue
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                Created:
                Updated:
                Resolved: