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Suggestion
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Resolution: Low Engagement
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0
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1
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Issue Summary
In versions of Jira Service Desk before 3.10, the "Past Approvals" section was shown in the customer portal, making it clear to customers who had approved the issue in the past.
As of Service Desk 3.10, only the current approval action is shown in the portal. The Jira UI consistently shows the current action, as well as the past actions:
From Jira's UI:
From Service Desk Portal:
Proposed Solution
Provide a toggle for administrators to show the past approvals section in the customer portals. Not all admins may want this functionality, but those who relied on it previously should have the option to use it again.
- was cloned as
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JSDSERVER-6488 The "Past Approvals" section does not display in the customer portal
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- Closed
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- is cloned by
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JSMDC-4740 You do not have permission to view this issue
- mentioned in
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Page Failed to load
[JSDSERVER-5679] Display the "Past Approvals" panel in the Customer Portal View of a Request
We've done a bit more digging on this, and we've discovered that this was an actual change made in Jira Service Desk 3.10, so it's actually not a regression. As such, we'll re-open this feature request, and clarify that we're looking for a toggle for admins to use which behaviour they find better for their use case.
Cheers,
Dave
Atlassian Support
Hi dtheodore,
Apologies for the delay in getting back to you here. After consulting with the development team on this for another customer, we've confirmed this is a regression that's being tracked over at JSDSERVER-6488. I had to create a new bug as I couldn't just clone this as a bug. I'll close this one as a duplicate, and we'll follow the bug process there.
The development team are looking into when this issue can be fixed, so please make sure you're following the new report for further updates.
Cheers,
Dave
Senior Support Engineer (Sydney)
This is really not a suggestion. The product had this feature in the past (3.2.8/7.2.8 has this functionality.) Cloud currently has it. There was a regression on Server where this functionality was removed.
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Charlie
Jira Service Management, Server & Data Center