Details
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Bug
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Resolution: Unresolved
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Low
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None
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3.10.0
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8
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Severity 3 - Minor
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1
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Description
Issue description
In a Service Desk instance connected to a Postgres database, if a project contains more 65536 than organizations, when accessing the project customer page, the following error is shown in the UI:
And the following error is seen in the logs:
2018-02-12 21:15:28,621 http-nio-8080-exec-2 ERROR admin 1275x412x3 iwikaq 127.0.0.1 /rest/servicedesk/1/customer/participants/SDD-42/search [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Caught PSQLException for select "AO_54307E_ORGANIZATION_MEMBER"."USER_KEY" from "public"."AO_54307E_ORGANIZATION_MEMBER" "AO_54307E_ORGANIZATION_MEMBER" inner join "public"."AO_54307E_ORGANIZATION" "AO_54307E_ORGANIZATION" on "AO_54307E_ORGANIZATION"."ID" = "AO_54307E_ORGANIZATION_MEMBER"."ORGANIZATION_ID" where "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or 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in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) com.querydsl.core.QueryException: Caught PSQLException for select "AO_54307E_ORGANIZATION_MEMBER"."USER_KEY" from "public"."AO_54307E_ORGANIZATION_MEMBER" "AO_54307E_ORGANIZATION_MEMBER" inner join "public"."AO_54307E_ORGANIZATION" "AO_54307E_ORGANIZATION" on "AO_54307E_ORGANIZATION"."ID" = "AO_54307E_ORGANIZATION_MEMBER"."ORGANIZATION_ID" where "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) or "AO_54307E_ORGANIZATION"."ID" in (?, ..., ?) at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50) at com.querydsl.sql.Configuration.translate(Configuration.java:459) at com.querydsl.sql.AbstractSQLQuery.fetch(AbstractSQLQuery.java:502) [...] Caused by: org.postgresql.util.PSQLException: An I/O error occurred while sending to the backend. at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:315) at org.postgresql.jdbc.PgStatement.executeInternal(PgStatement.java:430) at org.postgresql.jdbc.PgStatement.execute(PgStatement.java:356) at org.postgresql.jdbc.PgPreparedStatement.executeWithFlags(PgPreparedStatement.java:168) at org.postgresql.jdbc.PgPreparedStatement.executeQuery(PgPreparedStatement.java:116) at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83) at com.querydsl.sql.AbstractSQLQuery.fetch(AbstractSQLQuery.java:446) ... 356 more Caused by: java.io.IOException: Tried to send an out-of-range integer as a 2-byte value: 80472 at org.postgresql.core.PGStream.sendInteger2(PGStream.java:211) at org.postgresql.core.v3.QueryExecutorImpl.sendParse(QueryExecutorImpl.java:1409) at org.postgresql.core.v3.QueryExecutorImpl.sendOneQuery(QueryExecutorImpl.java:1729) at org.postgresql.core.v3.QueryExecutorImpl.sendQuery(QueryExecutorImpl.java:1294) at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:280)
Environment
- 65k organizations
- PostgreSQL database
Steps to reproduce
- Configure JIRA to use PosgreSQL database
- Create a service desk project
- Create more 65536 than organizations
- Set customer permissions to raise requests to "Customers who are added to the project".
- Go to the Customer page and wait for a while
Expected Result
The list of customers should be displayed
Actual Result
The search eventually times out and the following error is shown in the UI:
Workaround
Enable the sd.use.search.by.permissions.disabled dark feature, by following the steps below:
- Navigate to following address: http(s)://<jira_base_url>/secure/SiteDarkFeatures!default.jspa
- Add the following flag and Enable:
sd.use.search.by.permissions.disabled
Attachments
Issue Links
- is related to
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JSDSERVER-6882 Search for customers and organizations in SQL Server returns error 500
- Gathering Impact
- is cloned by
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JSMDC-4661 Loading...