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  1. Jira Service Management Data Center
  2. JSDSERVER-5614

When the Satisfaction field is added to the Issue Edit Screen, the Satisfaction panel disappears whenever an issue is deleted

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      Issue description

      When the Satisfaction field is added to the Issue Edit Screen, the Satisfaction panel disappears whenever an issue is deleted

      Steps to reproduce

      1. Open a Service Desk issue that already has a Customer Satisfaction rating
      2. Click on "Edit", don't change anything in the Edit form, then click on "Update".
      3. Verify that the Customer Satisfaction panel is still here:
      4. Click again on "Edit", and this time, then click on "Configure Fields" > "Where is my field?" and look for "Satisfaction"

      5. Click on the link to the screen used by the Issue Edit Form and add the field "Satisfaction" to the screen:
      6. Go back to the issue and click on "Update" (without updating any field in the ticket)

      Actual Result

      The "Customer Satisfaction" panel disappears:

      Expected Result

      The "Customer Satisfaction" panel should not disappear.

      Suggestions for the resolution of this bug

      2 options:

      1. Either prevent the admin user from adding the "Satisfaction screen", since this field is not editable anyway.
      2. Or prevent the "Update" button from clearing the "Customer Satisfaction" panel

      Workaround

      Don't include the "Satisfaction" field from the Edit screen.

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            [JSDSERVER-5614] When the Satisfaction field is added to the Issue Edit Screen, the Satisfaction panel disappears whenever an issue is deleted

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: non-warranty ril New: cleanup-seos-fy25 non-warranty ril
            Marc Dacanay made changes -
            Labels Original: non-warranty New: non-warranty ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955050 ]
            Sven Laanela (Inactive) made changes -
            Labels New: non-warranty
            Sven Laanela (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Sven Laanela (Inactive) made changes -
            Affects Version/s New: 4.5.2 [ 90400 ]
            Affects Version/s New: 4.7.0 [ 90597 ]
            Sven Laanela (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 461318 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2505117 ] New: JAC Bug Workflow v3 [ 3126273 ]
            Status Original: Untriaged [ 11672 ] New: Needs Triage [ 10030 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]

              Unassigned Unassigned
              jrey Julien Rey
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: