Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5604

Inserting Image to the Notification Template not possible

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 3.9.0
    • Customer Notification

      Steps to Reproduce:

      1. Create a Service Desk Project.
      2. Navigate to Project Administrations > Customer Noitification > Edit Template
      3. In the HTML tab, add an image using: 
        <img src="Image URL">
      4. For Example: 
        <img src="https://bitbucket-assetroot.s3.amazonaws.com/c/photos/2017/Oct/05/3533056382-3-atlassian-avatar.png">
      5. The preview will be showing the image.
      6. Send a Test Email and the image will be showing as well.
      7. Create a new ticket using a reporter with a valid email address and comment on the ticket.

      Expected Result:

      The image will be shown just like in the preview.

      Actual Result:

      Nothing will be showing in the email notification.

      Notes:

      • After adding the tag, it seems to break the Hyperlink for View Request and Turn Off Notification.
      • Looking at the email source, there is no indication that the image is injected.
      • Using method like below did not work as well: 
        <img src="data:image/png;base64,(Image 64 encoding string)">

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          Form Name

            [JSDSERVER-5604] Inserting Image to the Notification Template not possible

            rksanchez added a comment -

            hola, alguno pudo resolver esto? tengo el mismo problema. Por favor. Gracias

            rksanchez added a comment - hola, alguno pudo resolver esto? tengo el mismo problema. Por favor. Gracias

            lssmny added a comment - - edited

            Have you tried turning on the send emails as HTML on your profile? "Email Type:HTML"

            lssmny added a comment - - edited Have you tried turning on the send emails as HTML on your profile? "Email Type:HTML"

            Administrator added a comment -

            Hi, a workaround to this issue is to convert your image to base64 yourself and include it in the code. This can for instance be done on https://www.base64-image.de/. Regards. 

            Administrator added a comment - Hi, a workaround to this issue is to convert your image to base64 yourself and include it in the code. This can for instance be done on https://www.base64-image.de/.  Regards. 

            Cederik Haverbeke added a comment -

            1 up, we need official signatures, including branded logo.

            Cederik Haverbeke added a comment - 1 up, we need official signatures, including branded logo.

            Hadi Tachfine added a comment -

            Any idea when this can get looked at ? Thanks

            Hadi Tachfine added a comment - Any idea when this can get looked at ? Thanks

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              41 This affects my team
              Watchers:
              24 Start watching this issue

                Created:
                Updated: