Hi there,

We have disabled email requests on our Service Desk as we found customers would not raise tickets with all of the required information and this would lead to a bottleneck in the queue while we tried to get them to respond to us.

This doesn't mean that customers will never send a new issue to project email address but unfortunately there is no response supplied if you disable the email requests feature. Our customers may believe that they have raised a ticket with us when in fact their email has gone nowhere. We are using 'noresponse@domain'. Although the address is self explanatory, we all know you cannot assume anything with customers!

I contacted your Support who were very helpful but said I can only configure a bounceback if I turn on the requests but is not an option for us.

Can we have a new feature to use a bounceback mail if you disable the requests please? 

Example, 

Thank you for contacting <CompanyName>, if you need Technical Support please visit <PortalURL> as this account is not monitored.

Kind Regards,

Aoife Duggan