Email Requests: Configure a bounceback mail when disabled

Hi there,

We have disabled email requests on our Service Desk as we found customers would not raise tickets with all of the required information and this would lead to a bottleneck in the queue while we tried to get them to respond to us.

This doesn't mean that customers will never send a new issue to project email address but unfortunately there is no response supplied if you disable the email requests feature. Our customers may believe that they have raised a ticket with us when in fact their email has gone nowhere. We are using 'noresponse@domain'. Although the address is self explanatory, we all know you cannot assume anything with customers!

I contacted your Support who were very helpful but said I can only configure a bounceback if I turn on the requests but is not an option for us.

Can we have a new feature to use a bounceback mail if you disable the requests please? 

Example, 

Thank you for contacting <CompanyName>, if you need Technical Support please visit <PortalURL> as this account is not monitored.

Kind Regards,

Aoife Duggan