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  1. Jira Service Management Data Center
  2. JSDSERVER-5526

As a Service Desk Agent I would like to have an Issue Detail view on the Service Desk Queues screen

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem
      Currently the Service Desk queue only shows a list of issues with very limited information for each issue. Being able to review the content of the issue will involve clicking away from the screen to open the issue, which is not very efficient when browsing the queue.

      Suggestion
      Similar to what is available on the Agile Boards, provide an Issue Detail view that loads the Issue View Screen in a panel when a ticket is selected form the Service Desk queue.

            [JSDSERVER-5526] As a Service Desk Agent I would like to have an Issue Detail view on the Service Desk Queues screen

            Ishwinder Kaur added a comment - - edited
            Atlassian Update - 03 March 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now.

            We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - - edited Atlassian Update - 03 March 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues , current work, and future plans. Kind regards, Jira Service Management Data Center

            webks GmbH added a comment -

            I completely agree. Opening the full display on every issue is very time consuming and bad UX which is already solved a lot better in jira. Especially in Service Desk you want a list / detail display (like for example in email clients or jira)

            webks GmbH added a comment - I completely agree. Opening the full display on every issue is very time consuming and bad UX which is already solved a lot better in jira. Especially in Service Desk you want a list / detail display (like for example in email clients or jira)

              Unassigned Unassigned
              takindele Taiwo Akindele (Inactive)
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              12 Vote for this issue
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              4 Start watching this issue

                Created:
                Updated:
                Resolved: