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  1. Jira Service Management Data Center
  2. JSDSERVER-5526

As a Service Desk Agent I would like to have an Issue Detail view on the Service Desk Queues screen

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem
      Currently the Service Desk queue only shows a list of issues with very limited information for each issue. Being able to review the content of the issue will involve clicking away from the screen to open the issue, which is not very efficient when browsing the queue.

      Suggestion
      Similar to what is available on the Agile Boards, provide an Issue Detail view that loads the Issue View Screen in a panel when a ticket is selected form the Service Desk queue.

            [JSDSERVER-5526] As a Service Desk Agent I would like to have an Issue Detail view on the Service Desk Queues screen

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: ril New: cleanup-seos-fy25 ril
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976792 ]
            SET Analytics Bot made changes -
            UIS Original: 4 New: 2
            SET Analytics Bot made changes -
            UIS Original: 9 New: 4
            SET Analytics Bot made changes -
            UIS Original: 4 New: 9
            SET Analytics Bot made changes -
            UIS Original: 0 New: 4
            SET Analytics Bot made changes -
            UIS Original: 4 New: 0
            SET Analytics Bot made changes -
            UIS Original: 10 New: 4

              Unassigned Unassigned
              takindele Taiwo Akindele (Inactive)
              Votes:
              12 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: