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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-5526

As a Service Desk Agent I would like to have an Issue Detail view on the Service Desk Queues screen

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Fix Version/s: None
    • Component/s: Queues
    • Labels:
      None
    • UIS:
      8
    • Support reference count:
      1
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      Problem
      Currently the Service Desk queue only shows a list of issues with very limited information for each issue. Being able to review the content of the issue will involve clicking away from the screen to open the issue, which is not very efficient when browsing the queue.

      Suggestion
      Similar to what is available on the Agile Boards, provide an Issue Detail view that loads the Issue View Screen in a panel when a ticket is selected form the Service Desk queue.

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            Assignee:
            Unassigned Unassigned
            Reporter:
            takindele Taiwo Akindele (Inactive)
            Votes:
            12 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated: