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  1. Jira Service Management Data Center
  2. JSDSERVER-550

Reporter does not receive notifications when creating issues outside the Customer Portal

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      For a project which is associated with ServiceDesk, if a user creates a Service Desk Request (through the Customer Portal), then notifications are sent correctly according to JSD-323.

      However, if an issue is created normally by clicking on Create Issue button (same project) or via email through a mail handler (same project, no matter Default Reporter or recognized user), then the Reporter does not receive any notifications at all, including Issue Creation, Issue Updated, Issue Commented, and Issue Resolved.
      This does not happen when ServiceDesk is disabled, hence ServiceDesk must have affected JIRA notifications in an unexpected manner.

            [JSDSERVER-550] Reporter does not receive notifications when creating issues outside the Customer Portal

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304972 ] New: JAC Bug Workflow v3 [ 3126017 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058891 ] New: JSD Bug Workflow v5 - TEMP [ 2304972 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056259 ] New: JSD Bug Workflow v5 [ 2058891 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955758 ] New: JSD Bug Workflow v5 - TEMP [ 2056259 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615694 ] New: JSD Bug Workflow v5 [ 1955758 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602839 ] New: JSD Bug Workflow v4 [ 1615694 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398481 ] New: JSD Bug Workflow v2 [ 1602839 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 688160 ] New: JSD Bug Workflow [ 1398481 ]
            Emmanuel Boukandoura made changes -
            Link New: This issue is related to JSD-611 [ JSD-611 ]

              Unassigned Unassigned
              czeng chao
              Affected customers:
              3 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: