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  1. Jira Service Management Data Center
  2. JSDSERVER-5507

Sent notification to Project Admin When Mail Request Flagged as Failure

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      Problem Definition

      Currently when an email request is failed to be processed by email channel the only way is to check the processing log or JIRA incoming log.

      Suggested Solution

      Implement a feature in JIRA service desk whereby every email request that is failed to proceed should trigger a failure notification to the project admin

      Why this is important

      This will help the project admin to have a better overview of the email that was failed to proceed at their end. This will simply the admin task whereby they would not need to check logs or wait until a customer report to them when an email is not processed.

            [JSDSERVER-5507] Sent notification to Project Admin When Mail Request Flagged as Failure

              Unassigned Unassigned
              smanimaran Shan Sharma Manimaran (Inactive)
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              13 Vote for this issue
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              7 Start watching this issue

                Created:
                Updated: