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  1. Jira Service Management Data Center
  2. JSDSERVER-5506

Restricted comments for Approvers

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Problem

      Currently, it's not possible to leave restricted comments for Approvers who do not have application access to Jira.

      Suggestion

      Allow comment visibility configuration for Portal

      Why is it important

      • Example use case

        When we send an issue to an Approver, often we need to write a private
        comment for her - for example, to give her additional information that
        might help her to make a decision about approving or rejecting the request.
        Sometimes this information may include technical details or sensitive data
        that cannot be shared to other person. Thus, this kind of comment should
        be visible to the Approver only, and not to the Request participants.
        Moreover, usually the Approver does not have a JIRA account so we cannot
        use the internal comments for that.

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            Unassigned Unassigned
            michin Michelle Chin
            Votes:
            28 Vote for this issue
            Watchers:
            17 Start watching this issue

            Dates

              Created:
              Updated:

              Backbone Issue Sync