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  1. Jira Service Management Data Center
  2. JSDSERVER-5475

SLA occasionally does not stop or SLA events-based automation does not get triggered reliably

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      Problem definition

      • SLA does not stop reliably despite all conditions met.
      • Automations based on SLA events are not getting triggered at all.

      Different exceptions can be found in the log in different cases, for example.

      2017-10-06 04:48:25,011 ajp-nio-8009-exec-378 WARN admin 288x10990101x5 x26x7u 10.10.10.10,120.10.10.120 /secure/CommentAssignIssue.jspa [c.a.s.i.sla.threshold.SlaThresholdEventManagerImpl] SLA Threshold Events timed promise could not be scheduled for issue 'SDS-1234
java.lang.RuntimeException: l.

      2017-10-06 04:36:08,255 ajp-nio-8009-exec-376 WARN agerak 276x10974985x1 18dmn9j 10.95.20.28,130.164.19.135 /secure/CommentAssignIssue.jspa [c.a.s.i.sla.threshold.SlaThresholdEventManagerImpl] SLA Threshold Events timed promise could not be scheduled for issue 'LORE-76084
java.lang.RuntimeException: Failed to retrieve Timed Promise history row after insertion.

              ashubovych moofoo (Inactive)
              michin Michelle Chin
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                Created:
                Updated:
                Resolved: