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  1. Jira Service Management Data Center
  2. JSDSERVER-5475

SLA occasionally does not stop or SLA events-based automation does not get triggered reliably

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      Problem definition

      • SLA does not stop reliably despite all conditions met.
      • Automations based on SLA events are not getting triggered at all.

      Different exceptions can be found in the log in different cases, for example.

      2017-10-06 04:48:25,011 ajp-nio-8009-exec-378 WARN admin 288x10990101x5 x26x7u 10.10.10.10,120.10.10.120 /secure/CommentAssignIssue.jspa [c.a.s.i.sla.threshold.SlaThresholdEventManagerImpl] SLA Threshold Events timed promise could not be scheduled for issue 'SDS-1234
java.lang.RuntimeException: l.

      2017-10-06 04:36:08,255 ajp-nio-8009-exec-376 WARN agerak 276x10974985x1 18dmn9j 10.95.20.28,130.164.19.135 /secure/CommentAssignIssue.jspa [c.a.s.i.sla.threshold.SlaThresholdEventManagerImpl] SLA Threshold Events timed promise could not be scheduled for issue 'LORE-76084
java.lang.RuntimeException: Failed to retrieve Timed Promise history row after insertion.

          Form Name

            [JSDSERVER-5475] SLA occasionally does not stop or SLA events-based automation does not get triggered reliably

            Patrick Turbett made changes -
            Remote Link Original: This issue links to "JSDS-1372 (JIRA Server)" [ 330564 ] New: This issue links to "JSMDC-1372 (JIRA Server (Bulldog))" [ 330564 ]
            Patrick Turbett made changes -
            Remote Link Original: This issue links to "JSDS-1373 (JIRA Server)" [ 330565 ] New: This issue links to "JSMDC-1373 (JIRA Server (Bulldog))" [ 330565 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.9|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2473481 ] New: JAC Bug Workflow v3 [ 3126203 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Tim Sebastian made changes -
            Fix Version/s New: 3.9.6 [ 79895 ]
            Fix Version/s Original: 3.9.5 [ 78518 ]
            Eric Storch (Inactive) made changes -
            Affects Version/s New: 3.2.7 [ 64897 ]
            SET Analytics Bot made changes -
            UIS Original: 100 New: 92
            Lachlan G (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]
            SET Analytics Bot made changes -
            UIS Original: 109 New: 100

              ashubovych moofoo (Inactive)
              michin Michelle Chin
              Affected customers:
              13 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: