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Bug
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Resolution: Low Engagement
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Low
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None
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3.8.2
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3
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Severity 3 - Minor
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0
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Summary.
If JIRA Service Desk is using another JIRA as a User Server and the user is only set as "Only" JIRA Administrator in Global Permission, they won't be able to login with a message:
You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators.
Steps to Reproduce:
- Install JIRA Service Desk instance and Create a Service Desk Project.
- Install another instance of JIRA Software and configure the "User Server" function.
- Integrate JIRA Service Desk with JIRA Software following the article above.
- In JIRA Software instance, create a dummy user that has "only jira-administrator" group.
- In JIRA Service Desk, sync JIRA Software directory and set the following:
- Global Permission for JIRA System Admin and JIRA Admin is set to 'jira-administrator' (by default)
- Remove 'jira-administrator' from any Application Access.
- Access JIRA Service Desk Project Settings and set the Customer Permission to be available for anyone (3rd option)
- Open a new browser and access the portal.
- Login as a user with JIRA Software with JIRA Admin permission only.
Expected Result:
- The portal is open to the public where the portal will be available for anyone hence, login will be successful.
Actual Result:
This error will come up and the user won't be able to log in:
You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrators.
Notes:
- If you include the user to another group and the group is set to the project "Service Desk Customer" Role, the user will be able to log in but no portal will be available for the user.
- This could be only replicated once, removing the user from the group and adding it again later would not be able to replicate the issue again.
- Similar issue can happen when the restricting the Portal only from the Customer List (Option 1)
Workaround:
- Remove the user from the JIRA Admin and JIRA System Admin group or remove the group from that permission.
- relates to
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- Closed
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- links to
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Hi,
At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.
This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.
We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.
To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.
Kind regards,
Jira Service Management Data Center