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Bug
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Resolution: Low Engagement
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Low
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None
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3.0.10, 3.1.9, 3.2.4, 3.11.0
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7
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Severity 2 - Major
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1
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Environment
- JIRA Service Desk 3.0+
Steps to Reproduce
- Create a customer Portal
- Add a user to be the System Administrator
- Add this user as a member to jira-servicedesk-users
- Browse to the customer portal
- Remove the Sys Admin from the jira-servicedesk-users and try to browse to the customer portal
- The sysadmin will see "You don't have permission to access any Customer Portal"
Expected Results
The System Administrator should be able to access the customer portal as a regular customer.
Actual Results
It throws the access error.
Workaround
JIRA Admins can be added to jira-core-users or jira-software-users, so that the Service Desk license will be saved as intended.
- is related to
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- Closed
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- links to
- mentioned in
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
Page
Failed to load
- was cloned as
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QUALITY-484 Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-3598] System Admin must be member of application to see customer portal
| Resolution | New: Low Engagement [ 10300 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
| Labels | Original: affects-server cqt ril | New: affects-server cleanup-seos-fy25 cqt ril |
| Labels | Original: affects-server cqt | New: affects-server cqt ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 954882 ] |
| UIS | Original: 0 | New: 1 |
| UIS | Original: 1 | New: 0 |
| UIS | Original: 0 | New: 1 |
| UIS | Original: 1 | New: 0 |
| UIS | Original: 0 | New: 1 |
| UIS | Original: 1 | New: 0 |