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  1. Jira Service Management Data Center
  2. JSDSERVER-5448

Allow Agents to Reorder Queues

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      Problem Definition

      According to Setting up queues for your team, the administrator has the ability to manage the queues, which includes reordering them.

      However, many agents would like to be able to reorder queues according to their personal preference.

      Suggested Solution

      Allow agents to reorder their own queues. Perhaps the administrator can at least set a default order, and then the agents can change their personal order, should they choose.

      Note: I am not referring to sorting the contents inside the queues, but the actual order they appear on the sidebar.

            [JSDSERVER-5448] Allow Agents to Reorder Queues

            jordroth added a comment -

            I also need this feature.

            We have agents that need to edit the queues regularly and we do not want them editing the queues for all

             

            jordroth added a comment - I also need this feature. We have agents that need to edit the queues regularly and we do not want them editing the queues for all  

            Kenneth added a comment -

            This is currently confusing, as it allows me to re-order the queues, but it reverts to the original ordering after a short time.
            The current behavior makes  it seem like it's broken rather than not possible.

            Kenneth added a comment - This is currently confusing, as it allows me to re-order the queues, but it reverts to the original ordering after a short time. The current behavior makes  it seem like it's broken rather than not possible.

            Regula Sutter added a comment - - edited

            I'd need this feature for the following use case:
            We use different issue types for different services we are offering. For each of these services/issue types we want a separate queue. Agents will typically work with one issue type/service, helping out with others from time to time.
            Therefore, agents should be able to rearrange the queues in order to have the queues they use regularly on top, while queues they don't need as often (or not at all) should be placed further down in the list. The order of queues should thus be adjustable on a per user basis, not only on project basis.
            Having a project per service is not feasible for other reasons.

            Regula Sutter added a comment - - edited I'd need this feature for the following use case: We use different issue types for different services we are offering. For each of these services/issue types we want a separate queue. Agents will typically work with one issue type/service, helping out with others from time to time. Therefore, agents should be able to rearrange the queues in order to have the queues they use regularly on top, while queues they don't need as often (or not at all) should be placed further down in the list. The order of queues should thus be adjustable on a per user basis, not only on project basis. Having a project per service is not feasible for other reasons.

              Unassigned Unassigned
              smackie@atlassian.com Shannon S
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                Created:
                Updated: