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  1. Jira Service Management Data Center
  2. JSDSERVER-5448

Allow Agents to Reorder Queues

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    • Resolution: Unresolved
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      Problem Definition

      According to Setting up queues for your team, the administrator has the ability to manage the queues, which includes reordering them.

      However, many agents would like to be able to reorder queues according to their personal preference.

      Suggested Solution

      Allow agents to reorder their own queues. Perhaps the administrator can at least set a default order, and then the agents can change their personal order, should they choose.

      Note: I am not referring to sorting the contents inside the queues, but the actual order they appear on the sidebar.

            [JSDSERVER-5448] Allow Agents to Reorder Queues

            Marc Dacanay made changes -
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              Unassigned Unassigned
              smackie@atlassian.com Shannon S
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                Created:
                Updated: