Details
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Suggestion
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Resolution: Unresolved
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Description
Problem Definition
According to Setting up queues for your team, the administrator has the ability to manage the queues, which includes reordering them.
However, many agents would like to be able to reorder queues according to their personal preference.
Suggested Solution
Allow agents to reorder their own queues. Perhaps the administrator can at least set a default order, and then the agents can change their personal order, should they choose.
Note: I am not referring to sorting the contents inside the queues, but the actual order they appear on the sidebar.
Attachments
Issue Links
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