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Bug
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Resolution: Obsolete
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Low
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3.2.6, 3.2.7
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None
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Severity 3 - Minor
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Problem definition
Text formatting like bold, italic, underline and color do not work for the Comment added in the Visual mode of a transition screen.
Steps to reproduce the issue
- Configure a screen for any transition for a workflow associated to a Service Desk project.
- Ensure that the Rich text editor is enabled.
- Transition a Service Desk issue and on the pop-up screen, use the Visual mode.
- Type something and make it bold/italic/underlined/colored.
Expected result
The comment will be shown with the text formatting applied.
Actual result
The comment is highlighted without any text formatting applied.
Notes
- This does not happen on issue view, only transition screen.
- This does not happen to non-Service Desk projects.
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