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  1. Jira Service Management Data Center
  2. JSDSERVER-5382

General settings in the Customer Portal is not translated to Chinese

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      Problem definition

      The multilingual service desk is not implemented in Server, thus it's expected to see fields and some settings in English regardless of the customer's profile language. Nevertheless, for some languages like Japanese and German, all general settings are correctly translated. However, if a user uses Chinese as the profile language, everything remains in English.

      This also affects Service Desk Screens in JIRA Administration, such as the "JIRA Service Desk Configuration" screen

      Steps to reproduce the problem

      1. Change the JIRA default language to Chinese.
      2. Log in to the portal and verify the profile language as Chinese.
      3. Go to the main portal page and observe the display language.
      4. Change the language to Japanese.
      5. Go to the main portal page and observe the display language.

      Expected result

      Many settings/buttons/links are displayed in the language same as the profile language, for example, the page below shows some options in Japanese when using Japanese.

      Actual result

      The profile page is displayed in English.

        1. screenshot-1.png
          screenshot-1.png
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        2. ServiceDesk_Chinese.png
          ServiceDesk_Chinese.png
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            [JSDSERVER-5382] General settings in the Customer Portal is not translated to Chinese

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 4.5|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Kunal Kanojia made changes -
            Fix Version/s New: 4.5.0 [ 87497 ]
            Kunal Kanojia made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Aidan Goldthorpe made changes -
            Labels Original: cqt New: cqt mit
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2435045 ] New: JAC Bug Workflow v3 [ 3125207 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Bartosz Ornatowski made changes -
            Status Original: Untriaged [ 11672 ] New: To Do [ 10071 ]
            Nhi Nguyen (Inactive) made changes -
            Labels New: cqt
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Naman Verma (Inactive) made changes -
            Attachment New: ServiceDesk_Chinese.png [ 305027 ]

              Unassigned Unassigned
              michin Michelle Chin
              Affected customers:
              6 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: