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  1. Jira Service Management Data Center
  2. JSDSERVER-5381

As an administrator I would like to choose which Confluence page templates/bluprints are available from within Service Desk

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    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      As an administrator, I would like to be able to be able to control which templates are available when creating a Confluence page from within JSD. At present, only Troubleshooting and How to are on the menu:

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            [JSDSERVER-5381] As an administrator I would like to choose which Confluence page templates/bluprints are available from within Service Desk

            Weston Rossborough added a comment -

            We also have a use case for this. I've imported custom templates into Confluence, and being able to select those templates from within Jira would increase the flexibility of both platforms. 

            In the meantime I have to modify the space template for "Troubleshooting" to match what we want for the custom template. This works but it's a hassle to set up and the default label is still added regardless of what is set in the modified template. 

            Weston Rossborough added a comment - We also have a use case for this. I've imported custom templates into Confluence, and being able to select those templates from within Jira would increase the flexibility of both platforms.  In the meantime I have to modify the space template for "Troubleshooting" to match what we want for the custom template. This works but it's a hassle to set up and the default label is still added regardless of what is set in the modified template. 

              Unassigned Unassigned
              aworley Ann Worley (Inactive)
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                Created:
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