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  1. Jira Service Management Data Center
  2. JSDSERVER-5364

Notifications are not sent to Reporters and Request Participants until an application restart

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.7.1, 3.8.2
    • 3.4.2, 3.5.0, 3.5.2, 3.6.0, 3.6.1, 3.6.4
    • Customer Notification
    • None

      Problem definition

      No customer notifications are sent to Reporters and Request Participants.

      Steps to reproduce the issue

      N/A

      Diagnosis

      • JIRA notifications are sent as usual, only Service Desk notifications that are not sending.
      • Mail queue and error queue are empty.
      • No errors or exceptions in the logs indicating that the emails could not be sent.
      • New entries in the AO_4E8AE6_NOTIF_BATCH_QUEUE database tables have no SENT_TIME, which means that the notifications are queued but not getting sent.

      Workaround

      Restart JIRA

          Form Name

            [JSDSERVER-5364] Notifications are not sent to Reporters and Request Participants until an application restart

            Meriem Dhahak made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 673355 ]
            Julien Rey made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 415768 ]
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 496835 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2431141 ] New: JAC Bug Workflow v3 [ 3126633 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 415694 ]
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 415768 ]
            Owen made changes -
            Symptom Severity Original: Critical [ 14430 ] New: Severity 1 - Critical [ 15830 ]
            Jeremy Sanchez made changes -
            Affects Version/s New: 3.5.2 [ 75207 ]
            Julien Rey made changes -
            Affects Version/s New: 3.4.2 [ 67331 ]
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 3.7.1 [ 75302 ]

              ashubovych moofoo (Inactive)
              michin Michelle Chin
              Affected customers:
              4 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: