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  1. Jira Service Management Data Center
  2. JSDSERVER-5364

Notifications are not sent to Reporters and Request Participants until an application restart

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.7.1, 3.8.2
    • 3.4.2, 3.5.0, 3.5.2, 3.6.0, 3.6.1, 3.6.4
    • Customer Notification
    • None

      Problem definition

      No customer notifications are sent to Reporters and Request Participants.

      Steps to reproduce the issue

      N/A

      Diagnosis

      • JIRA notifications are sent as usual, only Service Desk notifications that are not sending.
      • Mail queue and error queue are empty.
      • No errors or exceptions in the logs indicating that the emails could not be sent.
      • New entries in the AO_4E8AE6_NOTIF_BATCH_QUEUE database tables have no SENT_TIME, which means that the notifications are queued but not getting sent.

      Workaround

      Restart JIRA

            [JSDSERVER-5364] Notifications are not sent to Reporters and Request Participants until an application restart

              ashubovych moofoo (Inactive)
              michin Michelle Chin
              Affected customers:
              4 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: