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  1. JIRA Service Desk Server
  2. JSDSERVER-5364

Notifications are not sent to Reporters and Request Participants until an application restart

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      Description

      Problem definition

      No customer notifications are sent to Reporters and Request Participants.

      Steps to reproduce the issue

      N/A

      Diagnosis

      • JIRA notifications are sent as usual, only Service Desk notifications that are not sending.
      • Mail queue and error queue are empty.
      • No errors or exceptions in the logs indicating that the emails could not be sent.
      • New entries in the AO_4E8AE6_NOTIF_BATCH_QUEUE database tables have no SENT_TIME, which means that the notifications are queued but not getting sent.

      Workaround

      Restart JIRA

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              • Assignee:
                ashubovych Artem Shubovych
                Reporter:
                michin Michelle Chin (Inactive)
              • Votes:
                4 Vote for this issue
                Watchers:
                18 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: