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  1. Jira Service Management Data Center
  2. JSDSERVER-5364

Notifications are not sent to Reporters and Request Participants until an application restart

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.7.1, 3.8.2
    • 3.4.2, 3.5.0, 3.5.2, 3.6.0, 3.6.1, 3.6.4
    • Customer Notification
    • None

      Problem definition

      No customer notifications are sent to Reporters and Request Participants.

      Steps to reproduce the issue

      N/A

      Diagnosis

      • JIRA notifications are sent as usual, only Service Desk notifications that are not sending.
      • Mail queue and error queue are empty.
      • No errors or exceptions in the logs indicating that the emails could not be sent.
      • New entries in the AO_4E8AE6_NOTIF_BATCH_QUEUE database tables have no SENT_TIME, which means that the notifications are queued but not getting sent.

      Workaround

      Restart JIRA

            [JSDSERVER-5364] Notifications are not sent to Reporters and Request Participants until an application restart

            No work has yet been logged on this issue.

              ashubovych moofoo (Inactive)
              michin Michelle Chin (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: