No customer notifications are sent to Reporters and Request Participants.
- JIRA notifications are sent as usual, only Service Desk notifications that are not sending.
- Mail queue and error queue are empty.
- No errors or exceptions in the logs indicating that the emails could not be sent.
- New entries in the AO_4E8AE6_NOTIF_BATCH_QUEUE database tables have no SENT_TIME, which means that the notifications are queued but not getting sent.