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  1. Jira Service Management Data Center
  2. JSDSERVER-5345

Option to restrict customers from editing their profile

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Summary

      Currently customers are able to edit their own profile and change their full name

      Suggestion

      Add the option for admins to disable this feature for the customers.

      Agents often remember customers based on their names. If a customer changes their name, Agents will not be able to search for them any longer which may cause confusion/problems.

          Form Name

            [JSDSERVER-5345] Option to restrict customers from editing their profile

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 27 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 27 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011896 ] New: JAC Suggestion Workflow 3 [ 3646998 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665408 ] New: JAC Suggestion Workflow [ 3011896 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2427690 ] New: Confluence Workflow - Public Facing v4 [ 2665408 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Coutinho (Inactive) made changes -
            Assignee Original: Coutinho [ fcouto ]
            Coutinho (Inactive) made changes -
            Assignee New: Coutinho [ fcouto ]
            Yit Wei created issue -

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              1 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: