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  1. Jira Service Management Data Center
  2. JSDSERVER-5293

Improvement for the doco of Managing the email channel - attachment size

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    Description

      Problem Definition

      In our documentation for Managing the email channel, the maximum attachment size and expected behavior have been mentioned.

      Emails with attachments larger than 25MB will not be pulled.

      However, there's no explanation for what happened if the attachment is smaller than 25MB but larger than the attachment size set in the instance at Administration > System > Attachments.

      • Apparently, there will be an automated comment added to the request that looks like the following.

      Suggestion

      The expected behaviors should be all included in our documentation.

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            mmaier Millie Maier (Inactive)
            michin Michelle Chin
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              Updated:

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