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  1. Jira Service Management Data Center
  2. JSDSERVER-5290

Restricted users list for public Service Desk Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem definition

      There's no way to keep a Portal open for sign up but restrict it from existing/internal users

      Suggestion

      To have an option to mark the existing users or any registered customers as non-customers so that these users will not be able to access the Portals but keeping the Portal public at the same time

      Why is it important

      The current options to keep a Portal public or restricted are too rigid, some portals have to be public and Agents or admins can manage their access manually after the signup. The user management functionalities per SD project or Portal should be more flexible.

          Form Name

            [JSDSERVER-5290] Restricted users list for public Service Desk Portal

            Pedro Fonseca added a comment -

            Hi Michelle,

            It's great to see that something might be done in the future for JIRA Service Desk customer portal which will allow Administrators do decide if and how their Projects are truly accessible to their customers.

            Changing the Service Desk Portal Access Permission doesn't do the trick, because it creates a message being displayed all the time. Tweaking JIRA to make this message go away is not a solution, it's a workaround and shouldn't be needed.

            I will follow this issue closely and hope to have more people looking at it and voting for it.

            Cheers,

            Pedro

            Pedro Fonseca added a comment - Hi Michelle, It's great to see that something might be done in the future for JIRA Service Desk customer portal which will allow Administrators do decide if and how their Projects are truly accessible to their customers. Changing the Service Desk Portal Access Permission doesn't do the trick, because it creates a message being displayed all the time. Tweaking JIRA to make this message go away is not a solution, it's a workaround and shouldn't be needed. I will follow this issue closely and hope to have more people looking at it and voting for it. Cheers, Pedro

              Unassigned Unassigned
              michin Michelle Chin
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                Created:
                Updated: