Details
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Bug
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Resolution: Fixed
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Low
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3.6.0
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None
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Severity 2 - Major
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Description
Summary
When sending an email that contains an Excel file with a Russian file name to JSD, the attachment fails to be processed and below message is attached to the Description of the issue instead:
An error occured while attaching Заявка на организацию командировки по России(гостиница)Жадушкин 1.xlsx: Unable to record temporary attachment in your session. Please reload the page and try again.
In log(this can be seen on splunk at rate ~29 events/7 days):
2017-07-07 19:35:55.662650500 2017-07-07 19:35:55,662 Caesium-1-4 WARN asnida.hassan1 [c.a.j.web.util.DefaultWebAttachmentManager] Got exception while adding temporary attachment to attachment monitor. Exception: Caught PSQLException for insert into "public"."tempattachmentsmonitor" ("temporary_attachment_id", "content_type", "file_name", "form_token", "created_time", "file_size") 2017-07-07 19:35:55.662651500 values (?, ?, ?, ?, ?, ?) caused by: ERROR: value too long for type character varying(255)
Steps to reproduce
- Enable email request in JSD project
- Send an email with [^Заявка на организацию командировки по России(гостиница)Жадушкин 1.xlsx] as attachment to the email request
Expected Result
The email is processed and created as a ticket with the attachment
Actual Result
The email is processed and created as a ticket without the attachment
Attachments
Issue Links
- is cloned from
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JSDCLOUD-5477 Unable to attach Excel file with long Russian filename via email
- Closed