Details
-
Bug
-
Resolution: Fixed
-
High
-
None
-
Severity 3 - Minor
-
Description
Summary
When sending an email that contains an Excel file with a Russian file name to JSD, the attachment fails to be processed and below message is attached to the Description of the issue instead:
An error occured while attaching Заявка на организацию командировки по России(гостиница)Жадушкин 1.xlsx: Unable to record temporary attachment in your session. Please reload the page and try again.
In log(this can be seen on splunk at rate ~29 events/7 days):
2017-07-07 19:35:55.662650500 2017-07-07 19:35:55,662 Caesium-1-4 WARN asnida.hassan1 [c.a.j.web.util.DefaultWebAttachmentManager] Got exception while adding temporary attachment to attachment monitor. Exception: Caught PSQLException for insert into "public"."tempattachmentsmonitor" ("temporary_attachment_id", "content_type", "file_name", "form_token", "created_time", "file_size") 2017-07-07 19:35:55.662651500 values (?, ?, ?, ?, ?, ?) caused by: ERROR: value too long for type character varying(255)
h2. Steps to reproduce
- Enable email request in JSD project
- Send an email with Заявка на организацию командировки по России(гостиница)Жадушкин 1.xlsx as attachment to the email request
h2. Expected Result
The email is processed and created as a ticket with the attachment
h2. Actual Result
The email is processed and created as a ticket without the attachment
Attachments
Issue Links
- is related to
-
JSDCLOUD-9775 Unable to raise a request by email with an attachment that has a long Japanese filename
- Closed
- was cloned as
-
JSDSERVER-5285 Unable to attach Excel file with long Russian filename via email
- Closed
- Testing discovered
-
SDV-1001 Loading...