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  1. Jira Service Management Data Center
  2. JSDSERVER-5281

Need annoucement banner on all pages, not just Portal Splash page

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Customers that never hit the portal splash page
      http://xxx/servicedesk/customer/portal/6
      will never see the announcement (configured as per https://confluence.atlassian.com/servicedeskserver031/configuring-the-customer-portal-802164737.html)

      Clients that have a link right to a particular request type or the Requests page never hit the splash page which means they never see important announcements about planned maintenance windows etc.

      The announcement should show on every page, just like it does in JIRA and Confluence.

      This includes but is not limited to:

      http://xxx/servicedesk/customer/portals
      http://xxx/servicedesk/customer/portal/6/create/28
      http://xxx/servicedesk/customer/user/requests?status=open&reporter=all

      Basically every page the customer hits, whether via a bookmark they have or navigating the site should see the banner.

      We have had occurrences where our customers on the site never save the maintenance announcement because they have no need to hit the splash page http://xxx/servicedesk/customer/portal/6

        1. screenshot-1.png
          42 kB
          Sherryl Radbil
        2. screenshot-2.png
          21 kB
          Sherryl Radbil

            [JSDSERVER-5281] Need annoucement banner on all pages, not just Portal Splash page

            Alex Cooksey (Inactive) made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center
            SET Analytics Bot made changes -
            UIS Original: 2 New: 0
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012803 ] New: JAC Suggestion Workflow 3 [ 3649938 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664595 ] New: JAC Suggestion Workflow [ 3012803 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            UIS New: 1

            Jose Aguilera added a comment -

            For the instance I support, it is not uncommon for users to bookmark the URL to their project portal, so they typically miss the important announcements. I would love to see an enhancement for this.

            Jose Aguilera added a comment - For the instance I support, it is not uncommon for users to bookmark the URL to their project portal, so they typically miss the important announcements. I would love to see an enhancement for this.
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2414500 ] New: Confluence Workflow - Public Facing v4 [ 2664595 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

              Unassigned Unassigned
              ab0a2b3627cc Sherryl Radbil
              Votes:
              5 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: