Feature Summary

Can we make some of the classes and methods such as the isSubscribed from our NotificationSubscriptionManager to be available in our public java API, as well as add the functionality to retrieve the unsubscribe link for a recipient?

This would make it possible for Plugin Vendors to integrate these functionalities into their plugins.

Usage Scenario

If a user uses a plugin such as JETI instead of JIRA for handling the JIRA Service Desk email, even if the user removes the Disable Subscription from the email template, this would still appear in emails sent by the 3rd party add-on which could become confusing to customers especially if the customer opts out but still receive emails because the link is not working.

Why

Adding the above to our JIRA public API would make it possible for custom plugins provided by our vendors mimic and better compliment the JIRA Service Desk product in usage experience.

We understand that the implementation of this functionality is still left to each individual vendor.