Summary

If user has configured logout.url in the seraph-config.xml, the redirection upon logout from customer portal may fail to work if the website takes too long (>2s) to respond.

Steps to Reproduce

1. Modify the logout.url of seraph-config.xml file to set it to https://httpbin.org/delay/3 (there will be 3s of delay when accessing this URL)
2. Restart JIRA
3. Login to customer portal via <base_url>/servicedesk/customer/user/login
4. Try to logout

Expected Results

The page get redirected to https://httpbin.org/delay/3 after logout.

Actual Results

The default logout page is shown and the request for the configured URL is cancelled in the Network log :

Notes

When set logout.url to https://httpbin.org/delay/1 (1s delay in response) the problem can no longer be reproduced.

Workaround

No workaround at the moment.