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  1. Jira Service Management Data Center
  2. JSDSERVER-5238

No Notifications when Assignee = Reporter

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    • Icon: Suggestion Suggestion
    • Resolution: Answered
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Hi together,

      I would like to know if it is possible to get mail notifications when Reporter and Assignee are the same user? Atm I am just getting external comments as mail notification. Is there a way to get internals too?

      I already tried to configure "Own Changes" as "Notify me" but that does not solve the problem.

      Best,

      Adrien

            [JSDSERVER-5238] No Notifications when Assignee = Reporter

            Conny Postma made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 467200 ]
            Bartosz Ornatowski made changes -
            Assignee New: Bartosz Ornatowski [ bornatowski ]
            Bartosz Ornatowski made changes -
            Resolution New: Answered [ 9 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Bartosz Ornatowski added a comment -

            Hi there,

            Thanks so much for your patience.

            We're sorry to hear you've been experiencing problems and have updated the Jira Service Desk documentation.

            You'll find the information you need here https://confluence.atlassian.com/jirakb/enabling-notifications-for-agents-acting-as-customers-987144325.html

            Thank you,

            The Jira Service Desk Team

            Bartosz Ornatowski added a comment - Hi there, Thanks so much for your patience. We're sorry to hear you've been experiencing problems and have updated the Jira Service Desk documentation. You'll find the information you need here https://confluence.atlassian.com/jirakb/enabling-notifications-for-agents-acting-as-customers-987144325.html Thank you, The Jira Service Desk Team
            Bartosz Ornatowski made changes -
            Link New: This issue relates to JSDSERVER-5697 [ JSDSERVER-5697 ]
            Tomasz Bartyzel made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 467200 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 465412 ]
            Bartosz Ornatowski made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 464942 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011191 ] New: JAC Suggestion Workflow 3 [ 3646461 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663674 ] New: JAC Suggestion Workflow [ 3011191 ]

              bornatowski Bartosz Ornatowski
              4fc0125c8d95 Adrien Landecker
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                Created:
                Updated:
                Resolved: