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Suggestion
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Resolution: Fixed
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None
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20
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16
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Hi everyone,
Thank you for your engagement with this suggestion.
I’m happy to announce that we have shipped this feature as part of Jira Service Management Data Center 5.3 release. With the login-free portal enabled, help seekers can now discover available portals, read help articles, and raise requests—without logging in or creating an account. Learn more about the login-free portal.
Please upgrade to the latest version of Jira Service Management to access this feature.
Kind regards,
Divyanshi
Jira Service Management, Data Center & Server
Jira Service Management cloud now has a public login portal. Something which is essential if you're using Jira Srervice Management for an customer facing portal. Some bigger institutions still prefer to use Jira Service Management Data Center and moving them to cloud is a project on it's own. That's why some of us are still stuck to Jira Service Management Data Center .. Please make it available on Data Center as well.
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[JSDSERVER-5227] Make the Login-Free portal available on JSM Data Center
Please take a look at [Tinker for JSD|https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview]
Unleash your customer portal without any unnecessary barriers to entry. (Anonymous Access) by allowing your customer to access without log in and also takes care of spam by securing customer portal with reCaptcha v3.
Features:
- Public Customer Portal (Anonymous Access)
- Public portal Creation behavior
- Auto create user by email
- Use public user to create
- Auto add Email field to portal fields
- (without modifying request screen)
- Limit publicly accessed Service Desk portals
- Secure Public Portal with reCAPTCHA v3
- Adding Google Analytics to Customer Portal
- Organization Association with Email & Groups
- Add Customer Portal Buttons
- Customer requests CSV exporter
- Add columns to customer request grid
- Better portal grid view
Looking forward to better Tinker Jira Service Desk to fit your needs
https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview
While that plugin is great, asking users to buy a paid plugin for something that comes as standard on Cloud seems very odd. Specially when JSD licences are already so expensive.
@Andreas You might want to try
https://marketplace.atlassian.com/apps/1219927/loginfree-for-jsd?hosting=server&tab=overview
as mentioned by Arien above. I think it delivers exactly what you are asking for.
Cheers
Heiko
Hi Team,
This feature is already available in the cloud - why not on server & data center for inhouse customers were you mostly need a login free portal?
Cheers & thx,
Andreas
we are another higher education institute server installation; we deal with prospective students, parents, others that may not be in our IDM system yet. Also deal with quick answer type questions or "click" count questions/issues (we don't need to know who just what and how many).
A must have in order to continue with our JSD implementation plans.
Atlassian team, do you realize how frustrating it is that you don't keep your server and cloud platforms in sync on the features your provide? Even more frustrating is the lack of communication that you give to those who are trying to be an advocate for your company.
Duplicate to this one here: https://jira.atlassian.com/browse/JSDSERVER-1030
Can you please make them into one suggestion to show the proper amount of votes? Please bring this to DC since it can be considered a basic function of a service desk tool in 2022..