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  1. Jira Service Management Data Center
  2. JSDSERVER-5168

JIRA does not prevent setting Reporter to a Request Participant

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Details

    • Bug
    • Resolution: Obsolete
    • Low
    • 3.9.7, 3.13.1, 3.14.0
    • 3.5.0
    • Issue View
    • None

    Description

      Summary

      While JIRA will stop you from setting the Request Participant field to include the Reporter, it does not appear to enforce the same restriction when setting the Reporter.

      Steps to Reproduce

      1. Raise a request from customer1
      2. Add customer2 as a request participant
      3. Change the Reporter to customer2

      Expected Results

      A warning similar to that given when trying to set the Request Participant to include the Reporter, and the action to be blocked.

      Image copied from JSDSERVER-5112

      Actual Results

      The reporter and request participant are set to the same user, giving rise to other known issues (e.g. Having the same user as reporter and request participants leaves the issue not transitionable through customer portal)

      Workaround

      Manually update the field(s) to avoid having the same user as both Reporter and Participant.

      Attachments

        1. screenshot-2.png
          13 kB
          Russell Stadler

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              lgoodhewcook Lachlan G (Inactive)
              rstadler@atlassian.com Russell Stadler (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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