Details
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Suggestion
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Resolution: Unresolved
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None
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2
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1
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Description
Problem Definition
As described in this page, non-agent users are restricted from some operations in service desk projects as follows.
These users can These users can't
- View issues, comments and attachments
- Add and delete their own attachments and internal comments
- Watch and vote for issues
- Leave comments for customers
- View queues, the customer list, or reports
- Transition service desk issues
- Log work on a service desk issue
- Be assigned to a service desk issue
However, there are actually more operations that non-agent users can't do than the ones listed in the above. For example,
- Edit issues
- Manage watcher list
Suggested Solution
All the operations which non-agent users can't do should be listed in the page.
It would be better to list the operations based on the project permissions.