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  1. Jira Service Management Data Center
  2. JSDSERVER-5152

Documentation about permissions of collaborators

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Problem Definition

      As described in this page, non-agent users are restricted from some operations in service desk projects as follows.

      These users can These users can't
      • View issues, comments and attachments
      • Add and delete their own attachments and internal comments
      • Watch and vote for issues

      • Leave comments for customers
      • View queues, the customer list, or reports
      • Transition service desk issues
      • Log work on a service desk issue
      • Be assigned to a service desk issue

      However, there are actually more operations that non-agent users can't do than the ones listed in the above. For example,

      • Edit issues
      • Manage watcher list

      Suggested Solution

      All the operations which non-agent users can't do should be listed in the page.
      It would be better to list the operations based on the project permissions.

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            rreidl Robin Reidl (Inactive)
            yokamoto Yuki Okamoto (Inactive)
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            Dates

              Created:
              Updated:

              Backbone Issue Sync