Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5140

Auto-approve automation for Service Desk Server

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 3.9.0
    • Automation
    • None
    • 21
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Summary

      It is already possible to auto-approve requests in Cloud as per this documentation. However, it's still not possible in Server (3.4).

      We can see the Auto-approve being available as a THEN option in Cloud documentation but is not available for the Server documentation (3.4)

      Suggestion

      Implement auto-approval automation for Server

            [JSDSERVER-5140] Auto-approve automation for Service Desk Server

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.9|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011121 ] New: JAC Suggestion Workflow 3 [ 3648539 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665510 ] New: JAC Suggestion Workflow [ 3011121 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323392 ] New: Confluence Workflow - Public Facing v4 [ 2665510 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Andy Heinzer made changes -
            Fix Version/s New: 3.9.0 [ 74730 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 9 New: 21
            SET Analytics Bot made changes -
            UIS Original: 4 New: 9
            SET Analytics Bot made changes -
            UIS Original: 9 New: 4
            SET Analytics Bot made changes -
            UIS New: 9
            V (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 314827 ]

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              21 Vote for this issue
              Watchers:
              23 Start watching this issue

                Created:
                Updated:
                Resolved: