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  1. Jira Service Management Data Center
  2. JSDSERVER-5128

Add an option to stop JSD from aggregating notifications

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Customer Notification
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Currently if a series of public operation is performed on a JSD ticket (in less than 1 minute) all the notifications of these operations will be aggregated in one notification mail. In some cases customer needs to have one notification mail per operation.

      Suggested Solution

      Add an option to stop JIRA from aggregating the notifications.

          Form Name

            [JSDSERVER-5128] Add an option to stop JSD from aggregating notifications

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010814 ] New: JAC Suggestion Workflow 3 [ 3648212 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664059 ] New: JAC Suggestion Workflow [ 3010814 ]
            Michelle Chin made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]
            Michelle Chin made changes -
            Link New: This issue duplicates JSDSERVER-4700 [ JSDSERVER-4700 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323228 ] New: Confluence Workflow - Public Facing v4 [ 2664059 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052061 ] New: JSD Suggestion Workflow - TEMP [ 2323228 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047503 ] New: JSD Suggestion Workflow [ 2052061 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2019356 ] New: JSD Suggestion Workflow - TEMP [ 2047503 ]
            Chen Mao (Inactive) created issue -

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: