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  1. Jira Service Management Data Center
  2. JSDSERVER-5115

New Customer sending email to email request does not get notification email if they are not registered as customer.

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      I see that when a registered user send email to request email for support, they get notifications.

      I want to have any customer(any emails) who send email to this email request get notifications although they are not registered. 

       

      Is this possible?

       

       

          Form Name

            [JSDSERVER-5115] New Customer sending email to email request does not get notification email if they are not registered as customer.

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011169 ] New: JAC Suggestion Workflow 3 [ 3648594 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663571 ] New: JAC Suggestion Workflow [ 3011169 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321732 ] New: Confluence Workflow - Public Facing v4 [ 2663571 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052037 ] New: JSD Suggestion Workflow - TEMP [ 2321732 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047474 ] New: JSD Suggestion Workflow [ 2052037 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2018590 ] New: JSD Suggestion Workflow - TEMP [ 2047474 ]
            Dev Poudel made changes -
            Link New: This issue is blocked by JSDSERVER-2204 [ JSDSERVER-2204 ]
            Dev Poudel created issue -

              Unassigned Unassigned
              63b6530b2594 Dev Poudel
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                Created:
                Updated:
                Resolved: