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Suggestion
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Resolution: Unresolved
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None
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20
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Problem Definition
Jira Service Desk does not appear to have a method to email all Customers at once, short of using the internal How to send an email to all Jira users. You would need to gather a list of emails of all Customers and send using this method, which isn't very convenient.
Suggested Solution
Provide a method in Jira Service Desk to send a single email out to all Customers
Why this is important
Soon we will be merging 2 JSD instances into 1. We need to do comms out to our user base on both JSD's of the upcoming merge and the short outage on the cutover day.
We have added announcements on the Service Desks affected which is fine for users who visit in the week before the merge.
However I would feel more re-assured if I was able to mail all customers from the Customers section of JSD to reach more customers before the outage. But I can't find any option to email all customers? Or even export all customer email addresses out to csv which would be a workaround.
- was cloned as
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- Gathering Interest
- links to
| Form Name | |||||||||||
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[JSDSERVER-5102] Send email to all Service Desk Customers
It is really bugging that this is the only native alternative right now. The Mail is barely customizable and comes with watermarks and imprinting from Jira. This is ugly and not viable.
Mass E-Mail to Customers should be an obvious native feature. Paying 5k for an app only for this is obnoxious.
Hello All,
We just released an application for sending mass emails directly from Jira Service Management.
https://marketplace.atlassian.com/apps/1228913/proactive-campaigns
It has a simple and easy-to-use interface to create campaigns.
We are going to improve the functionality, so your feedback is highly appreciated.
Would be interested in this feature to communicate with customers. We have multiple service desk projects and would need to be able to target a mail to customers on particular service desk projects.
I cannot understand how this isn't already a feature in JSD. Support communications cannot always be one way and usually if it's not customer instantiated, it's a widespread issue that a company employing JSD should be notifying all of its customers about.
We would be very interested in this feature in order to email service desk customers of upcoming release notes or scheduling of system upgrades. The Jira groups option does not work as it seems to not include the customer email information. It also provides very limited options in formatting as well as we have several instances and we would like ot send one notification instead of one from each server/instance.
Hey Martin,
Did you consider using Proactive Campaigns app?