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  1. Jira Service Management Data Center
  2. JSDSERVER-5091

Service Desk to remove INBOX label once email is read

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Incoming
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    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Service Desk does not remove INBOX label once the email is read and processed in GMAIL. The Email Request is configured to use IMAPS.

      The same configuration used for JIRA Mail Handler will have the email removed its INBOX label once the email is read and processed.

      Suggested Solution

      Have the behavior consistent between JIRA Mail handler and Service Desk Mail request by applying the same change on Service Desk too.

      Why this is important

      This allows users to identify emails that are sent to the Inbox and easily determine if its read and processed or not.

      Workaround

      Have a filter configured in GMAIL to update label after the email is being read.

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            [JSDSERVER-5091] Service Desk to remove INBOX label once email is read

            Alex Cooksey (Inactive) made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011956 ] New: JAC Suggestion Workflow 3 [ 3649517 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665542 ] New: JAC Suggestion Workflow [ 3011956 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2326195 ] New: Confluence Workflow - Public Facing v4 [ 2665542 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054189 ] New: JSD Suggestion Workflow - TEMP [ 2326195 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049550 ] New: JSD Suggestion Workflow [ 2054189 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2015874 ] New: JSD Suggestion Workflow - TEMP [ 2049550 ]
            Zul NS [Atlassian] (Inactive) made changes -
            Description Original: h3. Problem Definition
            Service Desk does not remove INBOX label once the email is read and processed in GMAIL. The Email Request is configured to use IMAPS.

            The same configuration used for JIRA Mail Handler will have the email removed its INBOX label once the email is read and processed.

            h3. Suggested Solution
            Have the behavior consistent between JIRA Mail handler and Service Desk Mail request by applying the same change on Service Desk too.

            h3. Why this is important
            This allows users to identify emails that are sent to the Inbox and easily determine if its read and processed or not.

            h3. Workaround
            Have a filter configured in GMAIL to update label after the email is being read.             		New: h3. Problem Definition
            Service Desk does not remove INBOX label once the email is read and processed in GMAIL. The Email Request is configured to use IMAPS.

            The same configuration used for JIRA Mail Handler will have the email removed its INBOX label once the email is read and processed.

            !inbox_ex.png|thumbnail!

            h3. Suggested Solution
            Have the behavior consistent between JIRA Mail handler and Service Desk Mail request by applying the same change on Service Desk too.

            h3. Why this is important
            This allows users to identify emails that are sent to the Inbox and easily determine if its read and processed or not.

            h3. Workaround
            Have a filter configured in GMAIL to update label after the email is being read.

              Unassigned Unassigned
              znoorsazali Zul NS [Atlassian] (Inactive)
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                Created:
                Updated:
                Resolved: