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  1. Jira Service Management Data Center
  2. JSDSERVER-5074

Translation inconsistency with templates

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    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • 3.3.2
    • Email - Outgoing
    • None

      Steps to Reproduce

      1. Change system language to any language (say English)
      2. Change your user language preference to a different language
      3. Go to Customer Templates and use ${request.sharedwith} list.

      Expected Results

      When using Customer Templates for JIRA Service Desk, the "Preview" will show a preview of the actual email being sent out.

      Actual Results

      ${request.sharedwith} will list out the names and the ", and" will be translated to whatever the user's preference is, not the system language (what actually gets sent out)

      Workaround

      No workaround currently available

              Unassigned Unassigned
              alevinson Aaron
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                Created:
                Updated:
                Resolved: