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  1. Jira Service Management Data Center
  2. JSDSERVER-5045

Configure Session Timeout

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server.

      Issue Summary

      Currently, if an organization has specific requirements that sessions should timeout after a specific number of minutes, it would be great to be able to configure this similar to what is seen in JIRA instance as seen in the document.

      By the above, I mean the customer portal.

      Existing

      This feature seems to be unavailable in JIRA Service Desk at the moment.

            [JSDSERVER-5045] Configure Session Timeout

            RJ Foltz added a comment -

            Hi, we need a session time out setting for portal only customers.  Is there a setting for this?  I'm only finding a timeout setting for licensed users.  

            RJ Foltz added a comment - Hi, we need a session time out setting for portal only customers.  Is there a setting for this?  I'm only finding a timeout setting for licensed users.  

            Jadi Srishylam added a comment -

            Any Update on this?

            Jadi Srishylam added a comment - Any Update on this?

            Cami P added a comment -

            Hello - How many votes are needed for this to be reviewed and placed on the roadmap? This is a security concern for our customers.

            Cami P added a comment - Hello - How many votes are needed for this to be reviewed and placed on the roadmap? This is a security concern for our customers.

            Yevgen Lasman added a comment -

            5 years soon 😏

            Yevgen Lasman added a comment - 5 years soon 😏

            Melissa Balaccua added a comment -

            Has the document been moved? I'm getting a 400 status error.

            Melissa Balaccua added a comment - Has the document been moved? I'm getting a 400 status error.

            Sachin Dhamale added a comment -

            Any Update on this?

            Sachin Dhamale added a comment - Any Update on this?

            Jean Benoît Leifeld added a comment -

            We need this to be configurable in JIRA Service Desk.
            Currently, our users are logged out automatically after 10 minutes. If this happens while you are working on a ticket, e.g. you are writing a more elaborate comment, this is especially annoying as your text is lost in the worst case. 

            Our session tests always showed a timeout after 10 min. So this seems to have been configured somewhere somehow in JIRA SD. What was the reason for this 10min-decision and why can't this be changed?

            Jean Benoît Leifeld added a comment - We need this to be configurable in JIRA Service Desk. Currently, our users are logged out automatically after 10 minutes. If this happens while you are working on a ticket, e.g. you are writing a more elaborate comment, this is especially annoying as your text is lost in the worst case.  Our session tests always showed a timeout after 10 min. So this seems to have been configured somewhere somehow in JIRA SD. What was the reason for this 10min-decision and why can't this be changed?

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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              25 Start watching this issue

                Created:
                Updated: