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  1. Jira Service Management Data Center
  2. JSDSERVER-5045

Configure Session Timeout

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server.

      Issue Summary

      Currently, if an organization has specific requirements that sessions should timeout after a specific number of minutes, it would be great to be able to configure this similar to what is seen in JIRA instance as seen in the document.

      By the above, I mean the customer portal.

      Existing

      This feature seems to be unavailable in JIRA Service Desk at the moment.

          Form Name

            [JSDSERVER-5045] Configure Session Timeout

            SET Analytics Bot made changes -
            UIS Original: 1 New: 3

            RJ Foltz added a comment -

            Hi, we need a session time out setting for portal only customers.  Is there a setting for this?  I'm only finding a timeout setting for licensed users.  

            RJ Foltz added a comment - Hi, we need a session time out setting for portal only customers.  Is there a setting for this?  I'm only finding a timeout setting for licensed users.  
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 8
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            UIS Original: 2 New: 1
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976746 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
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            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated: