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  1. Jira Service Management Data Center
  2. JSDSERVER-5035

How to customize the Customer Portal to be like support.atlassian.com/contact/

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem definition

      https://support.atlassian.com/contact/ looks a lot different than the JIRA Service Desk's customer portal, there are many features that'd be great to have in the JIRA Service Desk's customer portal. For example,

      • the SEN verification
      • the description in the drop-down list of the Impact field
      • the "proxy commenter" functionality (which is used when a customer replies via email and they do not have account in GSAC or they have not been added as request participant in that particular ticket)

      Suggested solution

      • articles on how to customize the customer portal
      • plugins for the customization

      Additional notes

      support.atlassian.com (SAC) is a web system unrelated to Jira Service Management customer portal.
      It's an Atlassian internal implementation that connects to JSM through REST API calls.

      You may want to consider ProForma as a more dynamic and complex forms.

          Form Name

            [JSDSERVER-5035] How to customize the Customer Portal to be like support.atlassian.com/contact/

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              Unassigned Unassigned
              michin Michelle Chin
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                Created:
                Updated: