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Suggestion
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Resolution: Unresolved
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None
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1
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10
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Problem definition
https://support.atlassian.com/contact/ looks a lot different than the JIRA Service Desk's customer portal, there are many features that'd be great to have in the JIRA Service Desk's customer portal. For example,
- the SEN verification
- the description in the drop-down list of the Impact field
- the "proxy commenter" functionality (which is used when a customer replies via email and they do not have account in GSAC or they have not been added as request participant in that particular ticket)
Suggested solution
- articles on how to customize the customer portal
- plugins for the customization
Additional notes
support.atlassian.com (SAC) is a web system unrelated to Jira Service Management customer portal.
It's an Atlassian internal implementation that connects to JSM through REST API calls.
You may want to consider ProForma as a more dynamic and complex forms.
- links to
Form Name |
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[JSDSERVER-5035] How to customize the Customer Portal to be like support.atlassian.com/contact/
Support reference count | Original: 6 | New: 10 |
Labels | New: ril |
Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 976745 ] |
UIS | Original: 2 | New: 1 |
Description |
Original:
h3. Problem definition
https://support.atlassian.com/contact/ looks a lot different than the JIRA Service Desk's customer portal, there are many features that'd be great to have in the JIRA Service Desk's customer portal. For example, * the SEN verification * the description in the drop-down list of the Impact field * the "proxy commenter" functionality (which is used when a customer replies via email and they do not have account in GSAC or they have not been added as request participant in that particular ticket) h3. Suggested solution * articles on how to customize the customer portal * plugins for the customization |
New:
h3. Problem definition
https://support.atlassian.com/contact/ looks a lot different than the JIRA Service Desk's customer portal, there are many features that'd be great to have in the JIRA Service Desk's customer portal. For example, * the SEN verification * the description in the drop-down list of the Impact field * the "proxy commenter" functionality (which is used when a customer replies via email and they do not have account in GSAC or they have not been added as request participant in that particular ticket) h3. Suggested solution * articles on how to customize the customer portal * plugins for the customization h3. Additional notes support.atlassian.com (SAC) is a web system unrelated to Jira Service Management customer portal. It's an Atlassian internal implementation that connects to JSM through REST API calls. You may want to consider [ProForma|https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?tab=overview&hosting=datacenter] as a more dynamic and complex forms. |
UIS | Original: 3 | New: 2 |
UIS | Original: 2 | New: 3 |
UIS | Original: 3 | New: 2 |
UIS | Original: 2 | New: 3 |
UIS | Original: 3 | New: 2 |