How to customize the Customer Portal to be like support.atlassian.com/contact/

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Customer Portal
    • 1
    • 10

      Problem definition

      https://support.atlassian.com/contact/ looks a lot different than the JIRA Service Desk's customer portal, there are many features that'd be great to have in the JIRA Service Desk's customer portal. For example,

      • the SEN verification
      • the description in the drop-down list of the Impact field
      • the "proxy commenter" functionality (which is used when a customer replies via email and they do not have account in GSAC or they have not been added as request participant in that particular ticket)

      Suggested solution

      • articles on how to customize the customer portal
      • plugins for the customization

      Additional notes

      support.atlassian.com (SAC) is a web system unrelated to Jira Service Management customer portal.
      It's an Atlassian internal implementation that connects to JSM through REST API calls.

      You may want to consider ProForma as a more dynamic and complex forms.

              Assignee:
              Unassigned
              Reporter:
              Michelle Chin (Inactive)
              Votes:
              31 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated: