Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5035

How to customize the Customer Portal to be like support.atlassian.com/contact/

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 1
    • 10
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem definition

      https://support.atlassian.com/contact/ looks a lot different than the JIRA Service Desk's customer portal, there are many features that'd be great to have in the JIRA Service Desk's customer portal. For example,

      • the SEN verification
      • the description in the drop-down list of the Impact field
      • the "proxy commenter" functionality (which is used when a customer replies via email and they do not have account in GSAC or they have not been added as request participant in that particular ticket)

      Suggested solution

      • articles on how to customize the customer portal
      • plugins for the customization

      Additional notes

      support.atlassian.com (SAC) is a web system unrelated to Jira Service Management customer portal.
      It's an Atlassian internal implementation that connects to JSM through REST API calls.

      You may want to consider ProForma as a more dynamic and complex forms.

          Form Name

            [JSDSERVER-5035] How to customize the Customer Portal to be like support.atlassian.com/contact/

            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 10
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976745 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            Thiago Masutti made changes -
            Description Original: h3. Problem definition
            https://support.atlassian.com/contact/ looks a lot different than the JIRA Service Desk's customer portal, there are many features that'd be great to have in the JIRA Service Desk's customer portal. For example,
            * the SEN verification
            * the description in the drop-down list of the Impact field
            * the "proxy commenter" functionality (which is used when a customer replies via email and they do not have account in GSAC or they have not been added as request participant in that particular ticket)

            h3. Suggested solution
            * articles on how to customize the customer portal
            * plugins for the customization
            New: h3. Problem definition
            https://support.atlassian.com/contact/ looks a lot different than the JIRA Service Desk's customer portal, there are many features that'd be great to have in the JIRA Service Desk's customer portal. For example,
            * the SEN verification
            * the description in the drop-down list of the Impact field
            * the "proxy commenter" functionality (which is used when a customer replies via email and they do not have account in GSAC or they have not been added as request participant in that particular ticket)

            h3. Suggested solution
            * articles on how to customize the customer portal
            * plugins for the customization

            h3. Additional notes
            support.atlassian.com (SAC) is a web system unrelated to Jira Service Management customer portal.
            It's an Atlassian internal implementation that connects to JSM through REST API calls.

            You may want to consider [ProForma|https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?tab=overview&hosting=datacenter] as a more dynamic and complex forms.
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2

              Unassigned Unassigned
              michin Michelle Chin
              Votes:
              31 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated: