Issue Summary
When an Admin schedules a maintenance window for the JIRA instance, there is no way they can announce this to all Service Desk customers or even have the announcement shown on the customer portal automatically for all projects.
Steps to Reproduce
- Go to Announcement Banner page.
- Add a message to the announcement banner.
- Go to the customer portal
Similarly, adding an announcement to the Help Desk does not carry over to All projects.
Expected Result
JIRA Service Desk would show a similar Announcement in each customer portal to match what is seen in JIRA.
Actual Result
Nothing would be shown in the JIRA Service Desk, hence users would not know that the instance is down for maintenance or even be alert before the maintenance day comes.
Feature Request
Either have the Announcement Banner map to all Customer portals or have announcements added to the Help Desk page mapped to all customer portals.
Workaround
- Go to the Customer portal for each project.
- Add an Announcement to each letting the user know that there is a scheduled downtime.
- Setup a URL redirect to listen for users attempting to access either JIRA or JIRA service desk customer portals, redirecting them to a page that contains a message that the site is down for maintenance.
Suggestion
