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  1. Jira Service Management Cloud
  2. JSDCLOUD-4991

System Wide Announcement For Maintenance

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Issue Summary

      When an Admin schedules a maintenance window for the JIRA instance, there is no way they can announce this to all Service Desk customers or even have the announcement shown on the customer portal automatically for all projects.

      Steps to Reproduce
      1. Go to Announcement Banner page.
      2. Add a message to the announcement banner.
      3. Go to the customer portal

      Similarly, adding an announcement to the Help Desk does not carry over to All projects.

      Expected Result

      JIRA Service Desk would show a similar Announcement in each customer portal to match what is seen in JIRA.

      Actual Result

      Nothing would be shown in the JIRA Service Desk, hence users would not know that the instance is down for maintenance or even be alert before the maintenance day comes.

      Feature Request

      Either have the Announcement Banner map to all Customer portals or have announcements added to the Help Desk page mapped to all customer portals.

      Workaround
      Option 1
      1. Go to the Customer portal for each project.
      2. Add an Announcement to each letting the user know that there is a scheduled downtime.
      Option 2
      1. Setup a URL redirect to listen for users attempting to access either JIRA or JIRA service desk customer portals, redirecting them to a page that contains a message that the site is down for maintenance.

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          is related to

          Suggestion - JSDSERVER-4991 System Wide Announcement For Maintenance

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              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Updated:
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