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  1. Jira Service Management Data Center
  2. JSDSERVER-4991

System Wide Announcement For Maintenance

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 2
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      When an Admin schedules a maintenance window for the JIRA instance, there is no way they can announce this to all Service Desk customers or even have the announcement shown on the customer portal automatically for all projects.

      Steps to Reproduce
      1. Go to Announcement Banner page.
      2. Add a message to the announcement banner.
      3. Go to the customer portal

      Similarly, adding an announcement to the Help Desk does not carry over to All projects.

      Expected Result

      JIRA Service Desk would show a similar Announcement in each customer portal to match what is seen in JIRA.

      Actual Result

      Nothing would be shown in the JIRA Service Desk, hence users would not know that the instance is down for maintenance or even be alert before the maintenance day comes.

      Feature Request

      Either have the Announcement Banner map to all Customer portals or have announcements added to the Help Desk page mapped to all customer portals.

      Workaround
      Option 1
      1. Go to the Customer portal for each project.
      2. Add an Announcement to each letting the user know that there is a scheduled downtime.
      Option 2
      1. Setup a URL redirect to listen for users attempting to access either JIRA or JIRA service desk customer portals, redirecting them to a page that contains a message that the site is down for maintenance.

            [JSDSERVER-4991] System Wide Announcement For Maintenance

            RK (Rajakrishnan) added a comment -

            This is a really useful feature request. I am going now through the painful task of setting up maintenance announcement in each customer portal and will have to come back later to delete. 

            Ideally there should be some flag in 'Announcement Banner' to indicate whether this announcement is visible just to JIRA agents or customer or both.

            RK (Rajakrishnan) added a comment - This is a really useful feature request. I am going now through the painful task of setting up maintenance announcement in each customer portal and will have to come back later to delete.  Ideally there should be some flag in 'Announcement Banner' to indicate whether this announcement is visible just to JIRA agents or customer or both.

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated: