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  1. Jira Service Management Data Center
  2. JSDSERVER-48

Working Hours in Jira Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We found out that Jira Service Desk does not support working hours.

      Do you have any walk around recommendation, because all our SLA's are based on working hours and this is blocker feature.

      When it is planed to introduce this feature?

          Form Name

            [JSDSERVER-48] Working Hours in Jira Service Desk

            Dave C added a comment -

            That looks like an issue with our workflow, we'll get it fixed. I'm marking this as Done as it's a duplicate of JSD-16.

            Dave C added a comment - That looks like an issue with our workflow, we'll get it fixed. I'm marking this as Done as it's a duplicate of JSD-16 .

            BenP added a comment -

            How should status 'Done' be interpreted, when resolution remains 'Unresolved'.
            it'd be great to see JSD-16 raised to Critical as well

            BenP added a comment - How should status 'Done' be interpreted, when resolution remains 'Unresolved'. it'd be great to see JSD-16 raised to Critical as well

            Gilmore Davidson (Inactive) added a comment -

            Resolving this as a duplicate of JSD-16 - please watch that issue for updates regarding working hour calendars for SLAs.

            Gilmore Davidson (Inactive) added a comment - Resolving this as a duplicate of JSD-16 - please watch that issue for updates regarding working hour calendars for SLAs.

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                Created:
                Updated:
                Resolved: