• Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We found out that Jira Service Desk does not support working hours.

      Do you have any walk around recommendation, because all our SLA's are based on working hours and this is blocker feature.

      When it is planed to introduce this feature?

            [JSDSERVER-48] Working Hours in Jira Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011325 ] New: JAC Suggestion Workflow 3 [ 3646593 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664062 ] New: JAC Suggestion Workflow [ 3011325 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323241 ] New: Confluence Workflow - Public Facing v4 [ 2664062 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052014 ] New: JSD Suggestion Workflow - TEMP [ 2323241 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047437 ] New: JSD Suggestion Workflow [ 2052014 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279421 ] New: JSD Suggestion Workflow - TEMP [ 2047437 ]
            jonah (Inactive) made changes -
            Description Original: We found out that Jira Service Desk does not support working hours.

            Do you have any walk around recommendation, because all our SLA's are based on working hours and this is blocker feature.

            When it is planed to introduce this feature?
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-48].
              {panel}

            We found out that Jira Service Desk does not support working hours.

            Do you have any walk around recommendation, because all our SLA's are based on working hours and this is blocker feature.

            When it is planed to introduce this feature?
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-48 [ JSDCLOUD-48 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 561178 ] New: JSD Suggestion Workflow [ 1279421 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Labels Original: triaged
            Priority Original: Critical [ 2 ]

              Unassigned Unassigned
              f8eb5003ccc6 130
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                Created:
                Updated:
                Resolved: