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  1. Jira Service Management Data Center
  2. JSDSERVER-4896

Long delay in automation rule

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      Summary

      This issue came from PS-10718 where the customer saw a ~ 2 hour delay in automation rules on new issues created. The cause that automation is placed on the scheduler which takes too long to execute it. 

      Environment

      • ServiceDesk 3.2.5

      Steps to Reproduce

      1. Create rules.
      2. Trigger the rule (for example create an issue) 1x per second from jmeter
      3. Make sure rules are processed slower than JIRA events are propagated.
      4. See that, the rule has delay, and delay is increasing (the more rules and the slowest the rules are and the more triggers incoming - the longer delay)

      Expected Results

      ServiceDesk Automation rule should not be using JIRA scheduler that can be stacked with other services.

      Actual Results

      Servicedesk Automation rule kicks out 1-2h after the issue creation.

      Workaround

      • remove the slowest rules, or
      • slow down mail handler (if it's possible).

            [JSDSERVER-4896] Long delay in automation rule

            Micah Figone added a comment -

            Can we add the pse-request label for us?

            Micah Figone added a comment - Can we add the pse-request label for us?

              mmcmahon Matthew McMahon (Inactive)
              vkharisma vkharisma
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: